Mobile UX London (MUXL) and Compare the Market are happy to announce our upcoming virtual MeetUp on the topic of Designing experiences around the user.
This online event will feature keynote talks by two industry experts followed by a live panel Q&A where the speakers will answer all your questions and a speed networking session to connect with fellow peers in the UX & design communities globally!
During this two-hours free meetup, you will get inspired and learn practical techniques and useful insights to implement at your organizations.
Join us to experience the inspiration and collaboration of the MUXL community!
Meet the Speakers
Paul Izod, UX Designer at comparethemarket.com
When Playing Back Users’ Data, Context Is Key
Completing web forms is a pain, we all know it. At CompareTheMarket we have been exploring ways of sourcing users’ information from third-parties and then pre-filling form fields for them. We tested this on both our Home Insurance and Energy Switching web journeys and received strikingly different reactions. In this talk I’ll talk through what we did, what we found and the reasons why, as well as how we responded.
Pawel Lenart, Team Lead UX at TeamViewer
Form, chatbot, human
Times are changing and even digital transformation evolves and is not the same today like it was some time ago. While many companies still try to communicate with customers over forms, modern approaches like Chatbots, Co-Browsing and Video Calls are needed nowadays in order to stay competitive. In my talk I will introduce you to these new approaches and explain how they can improve the performance and the conversion rates.
14:30 – 14:45 : Welcome and Introduction
14:45 – 15:15 : Paul Izod, UX Designer at comparethemarket.com
15:15 – 15:45 : Pawel Lenart, Team Lead UX at TeamViewer
15:45 – 16:15: Live Panel Q&A
16:15 – 16:30 : Networking Session