Designing for Chatbots – Part II
With Jane Minto, Mike Jongbloet and Elvia Vasconcelos
6:30pm – 8:30pm
25th May 2017
IdeaLondon, 69 Wilson St, EC2A 2BB
6.45 – Registration
7:00 – Jane Minto – User Experience at WebCredible
7.20 – Mike Jongbloet- Head of User Experience at Deeson
7.40 – Elvia Vasconcelos- Senior User Experience Designer at SapientRazorfish
8.00 – Q&A
8.30 – Networking & beers
Jane Minto – User Experience at WebCredible
Jane Minto is a User Experience Consultant at WebCredible with a passion for great product design. She has a passion for great product design. She is also passionate about overcoming design challenges through creative problem solving, following agile methodologies and lean UX practices.
In our talk, participants will learn the insights we uncovered when designing chatbots for the older population and the skills to prototype and test bots at speed. n two parallel projects in financial & charity advice services, we’ve explored how a conversational UI could be used to help diagnose, surface and signpost users to crucial information. Find out how we designed, built and tested live prototypes for a leading UK charity (Age UK) and a large financial services & pensions provider (Just) to determine how older people understand and interact with conversational UI.
Mike Jongbloet – Head of User Experience at Deeson
Mike is a user experience designer who has worked in digital for over a decade covering many disciplines. In that time he’s worked both client and agency side. He currently leads the user experience team at Deeson, a 40-person digital agency who specialise in delivering open source technology.
For many years designers have used layout, colour, typography and interactions to provide engaging experiences online. Chatbots present designers with a new challenge. How do you design for something which gives you very limited visual control, which is essentially a text based interface?
Thinking needs to shift to how we design personality. It’s an exciting and new challenge and the good news is we can use some of the tried and tested tools we use every day to give our chatbots engaging personalities. In this short talk I will touch on why your chatbot needs a personality and how you can approach the design.
Elvia Vasconcelos- Senior User Experience Designer at SapientRazorfish
Elvia Vasconcelos is an Interaction Designer @SapientRazorfish_ where she creates digital products and services in a human-centric way. Outside of work she draws while people talk under @Sketchnotes_are_awesome. Elvia also enjoys torturing domestic objects, toasters in particular. Her new BFF is an Alexa. ‘If I was to start a chatbot project tomorrow i would…’ is a practical look at the UX tools and methods in the context of conversational interfaces.
It all started with a secret project that I can’t talk about, but that I did talk about @LadiesthatUX but only for 5 minutes. High on positive feedback I then decided to continue the conversation, this time internally with the 45+ team of Experience Designers I work with @SapientRazorfish_ The outcome of these 3 presentation sprints (yes, i am calling them sprints) is a not so dull deck that looks at the tools and methods I would use if I was to start a new chatbot project tomorrow. Coincidentally I am due to start a new one anytime now…