Designing for Chatbots – Part II

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With Jane Minto, Andrew Larkin and Elvia Vasconcelos

6:30pm – 8:30pm
25th May 2017
IdeaLondon, 69 Wilson St, EC2A 2BB




6.45 – Registration

7:00 – Jane Minto – User Experience at WebCredible

7.20 – Andrew Larking – Chatbots II

7.40 – Elvia Vasconcelos- Senior User Experience Designer at SapientRazorfish

8.00 – Q&A

8.30 – Networking & beers


Jane Minto – User Experience at WebCredible

Jane Minto is a User Experience Consultant at WebCredible with a passion for great product design. She has a passion for great product design. She is also passionate about overcoming design challenges through creative problem solving, following agile methodologies and lean UX practices.

In our talk, participants will learn the insights we uncovered when designing chatbots for the older population and the skills to prototype and test bots at speed. n two parallel projects in financial & charity advice services, we’ve explored how a conversational UI could be used to help diagnose, surface and signpost users to crucial information. Find out how we designed, built and tested live prototypes for a leading UK charity (Age UK) and a large financial services & pensions provider (Just) to determine how older people understand and interact with conversational UI.

Andrew Larking – Creative Director at Deeson

Andrew has been working in creative industries for 19 years, beginning with visual effects for film and television. He taught game design theory, mathematics, and theoretical physics at Ravensbourne College and Norwich University of the Arts before moving to a role at Microsoft Research as a human/computer interaction researcher. He is the Creative Director at the digital design and development agency Deeson.

Chatbots and voice interfaces are terrible. They don’t live up to the dream. They give great demo when the conversation is scripted but beyond that they can’t understand us. Much beyond “turn on the lights” or “play Radiohead” they don’t do anything useful, but that’s a failing of design and representation and not a failure of technology. I will talk through, from the point of view of somebody designing narrative interfaces for some very big brands, the UX and design challenges we face.

Elvia Vasconcelos- Senior User Experience Designer at SapientRazorfish

Elvia Vasconcelos is an Interaction Designer @SapientRazorfish_ where she creates digital products and services in a human-centric way. Outside of work she draws while people talk under @Sketchnotes_are_awesome. Elvia also enjoys torturing domestic objects, toasters in particular. Her new BFF is an Alexa. ‘If I was to start a chatbot project tomorrow i would…’ is a practical look at the UX tools and methods in the context of conversational interfaces.

It all started with a secret project that I can’t talk about, but that I did talk about @LadiesthatUX but only for 5 minutes. High on positive feedback I then decided to continue the conversation, this time internally with the 45+ team of Experience Designers I work with @SapientRazorfish_ The outcome of these 3 presentation sprints (yes, i am calling them sprints) is a not so dull deck that looks at the tools and methods I would use if I was to start a new chatbot project tomorrow. Coincidentally I am due to start a new one anytime now…


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