MUXL, meet up, banner, service design

Oracle City Office, 1 South Place, London EC2M 2RB

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The Brief

During our July meet-up, we will have speakers covering different aspects of service design, hosted at Oracle’s office in Moorgate. Join us for some exciting talks featuring real-world case studies on customer experience and how we can improve customer satisfaction.

 

Schedule

  • 6:00 Registration
  • 6:30 Speaker from Oracle, TBC shortly
  • 6:50 Veiko Raime, CEO at Mobi Lab
  • 7:10 Heena Tailor, User Experience Architect at John Lewis
  • 7:30 Q&A
  • 8:00 Networking & beers

 

Speaker from Oracle – TBC shortly

The opening talk presented by a speaker from Oracle. Details are still TBC, but will be announced very soon.

Veiko Raime

Handovers in cross-channel customer experience

Veiko himself has 18 years of experience in technology management, entrepreneurship, and product development. He is also an angel investor, mentoring start-ups and mature companies in the innovation process, founder of the non-profit organisation and few lifestyle businesses. Veiko’s professional passion is in service design and UX design. In his talk, he will use a retail client as an example to explain challenges in cross-channel services and what are the possible solutions from a digital products point of view.

Heena Tailor

A real world service design project with John Lewis

Your next project is end-to-end service design. Yes! Woo hoo! Heena’s take on a recent service design project at John Lewis, covering customer facing experiments, trying to change internal culture and what she has learnt along the way.

PLEASE NOTE: Ticket sales will end at 10:00 am on the 3 July. Please make sure you secure your tickets before this time in order to attend.

The Speakers

Oracle Speaker – TBC

TBC

Veiko Raime

VEIKO RAIME

CEO, Mobi Lab

Heena Tailor

Heena tailor

User Experience Architect, John Lewis

Location

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