Designing Voice Interactions

Next Course Starting May 2018
Course Price £850 + VAT

Enquire now

In collaboration With

UXACADEMY, Mobile UX London

Designing Voice Interactions

Next Course Starting May 2018

Enquire now


You will work in project teams to add to your portfolio


Class sizes are a maximum of 12 people


Face-to-Face Teaching, 6pm-8.30pm


Taught by experts in the for people from industry from all ranges & professions.

In this 6 week course, you will gain a holistic understanding of voice user interface best practices, from identifying the right use cases to following an effective process and crafting advanced voice interactions. You will also learn how to code, publish and maintain an Alexa skill. By the end of the course, you will have all the skills needed to incorporate industry leading voice experiences to your products and examples to showcase in your portfolio. You will also have the opportunity to deliver your completed case study to Amazon

What Will You Learn

Mastering Conversation Design

Acquire the skills needed to design industry leading conversations in voice, a course built with support from Amazon

Prototyping and Testing Voice Experiences

Create low and high fidelity voice prototypes and learn practical ways for usability testing voice experiences

Advanced Topics In VUI

Learn best practices for advanced topics in voice, including multi-modal interactions and dealing with privacy and safety

Evaluating Use Cases for Voice

Understand the benefits and limitations of voice and ensure you’re utilising it for the tasks that will provide real value to your users.

Deliverables for Certification

Learn how to produce all the deliverables required by Amazon to certify an enterprise level skill including voice user flows, scripts and account linking screens

Development of Alexa Skills

Get a solid understanding of how Alexa skills are set up and coded and be in a position to have informed conversations with technical stakeholders.

Course Structure

Week 1, icon

Introduction to Voice Interfaces

– History of voice Interfaces

- Appropriate use cases

- Design Process

Week 2, icon

Design your first Alexa Skill, Part 1

- Conversation fundamentals

- Voice interactions with Amazon Alexa

- Usability constraints of voice

Week 3, icon

Design your first Alexa Skill, Part 2

– Identifying intents and utterances

– User flows for voice

– Multi-modal interactions

– Account Linking

Week 4, icon

Usability Testing for Voice Interactions

– Test structure & facilitation techniques

– Identifying appropriate testing methods, including Wizard of OZ

– Intro to usability testing

Week 5, icon

Building your Alexa Skill

– Understanding Amazon Alexa Developer Platform

– Setting up a working skill

– Configure, develop, test skill

Week 6, icon

Making it Live

– Learning to code advanced skills

– Certification process

– Understanding and extracting meaning from analytics


Training Partners

The Trainers

Stratis Valachis, hackathon

Stratis Valachis

Senior UX Designer


Stratis is an Interdisciplinary User Experience designer, advocate of Lean methodologies and Omnichannel design thinking. Currently leading the design of the conversational UX projects at Aviva’s innovation hub, contributing to the company’s customer centred digital transformation.

Edward Latter, Alexa

Edward Latter

Lead Developer


Ed is a geek, he likes computers, yeah! He also likes building cool customer facing applications and has been doing so for the past 8 years. He’s done mobile, web and is now facing his biggest challenge building voice interface applications for Aviva. Leading a team of developers to build the next revolution in customer experience, Ed likes to be modest.

Zara Nowell, Aviva

Zara Nowell

User Experience Designer


Zara is a UX Designer and Researcher at Aviva, with experience in conducting usability studies and user interviews for conversational interfaces. She works alongside Stratis and Ed in Aviva’s innovation hub and is currently involved in redesigning the product pages on Aviva’s website.


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